Shipping & Delivery
Getting your purchase to you.
Basic Delivery Information
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you'll find free shipping on most of our products that ship to the 48 continental US states!
Estimated shipping and delivery times are displayed on each of our product pages. After credit approval and shipment, delivery can take up to 7 business days depending on where you live. Our free shipping offer applies only to shipments made to the 48 continental U.S. states.
Shipping and Processing Charges - Basic Ground
We ship via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and Fed Ex SmartPost with final delivery by the U.S Postal Service. Shipping and processing charges for all items are based on the item size, weight, delivery destination, or other factors.
Freight Curbside Delivery
Some heavy and/or oversized items will be shipped by Freight Curbside Delivery. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. Freight Curbside Delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries.
Overnight or 2nd, 3rd Day Express Delivery
Express delivery is available on some orders for an additional charge. To learn if your order can be express shipped, please contact customer service at 1-888-235-8075.
Post Office boxes
We're sorry, but at this time we are unable to ship to any PO Box address.
Delivery to APO and FPO Addresses
We are happy to make APO and FPO deliveries for you.
When ordering online, you will see a message that indicates that your delivery destination lies outside our normal shipping zones. Once you have submitted your order, we will contact you with a shipping quote for you to approve.
Please note, when ordering by credit card your card will not be charged for your items until you approve the shipping costs. All APO and FPO deliveries must be sent by USPS.
Canadian Orders
Canadian orders paid for by credit card will be billed in US dollars. Payment made by check must be in US funds payable by a US bank. Note that some merchandise is not available for shipment to Canada, including but not limited to, oversized items, and some custom-made items.
Canadian order totals do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges. Canadian customers are responsible in full for all such fees and charges. All returns, replacement orders, or orders sent in multiple shipments are subject to the same policy.
Be advised that your order tracking number will not be available for use for an estimated 3 to 4 days until your shipment passes through our Toronto shipping hub.
Please note that our free shipping offers apply only to shipments made to the 48 continental US states.
International Orders
We require a $200 U.S. funds minimum order on all international orders. International orders must be paid by wire transfer with the exception of Hawaii, Alaska, Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.
Please note that all sales on international orders are final.
To place an international shipping order, place your order online as normal. In the process of placing your order, you will see a screen message telling you that your postal code is not in our regular shipping zones. After you place your order, you will be contacted by e-mail with a shipping quote for you to approve.
After you place your order and approve any related shipping quote charges, you will be contacted by Customer Service via e-mail with the details on how to arrange payment to our bank. Please note that we are not responsible for any wire transfer fees or related charges.
To contact us directly for a quote, please call 1-888-235-8075.
Shipping charges for deliveries outside of the continental U.S. will be quoted via e-mail within 2 business days of your order or request. Please note that our free shipping offers apply only to shipments made to the 48 continental US states.
Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.
Please note that electrical products and bulbs sold thru 55 Downing Street are designed for use on the North American 110-volt system only. Items with cords and plugs use Type A or Type B North American plugs.
White Glove Delivery Policy
White Glove Delivery is a special service for the home delivery of our oversized furniture, special order furniture, and other related product. Not all furniture items on our website ship via White Glove Delivery; items that do will be indicated on the product page. White Glove Delivery covers inside placement of an item, carrying an item up two flights of stairs, unpacking, light assembly up to 30 minutes, and the removal of any packing material.
White Glove Delivery does not include the moving or removal of any existing furniture; please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics.
Your White Glove item will be handled by a local delivery agent who will unpack and thoroughly inspect your product before home delivery to make sure it is in good condition. Following inspection, the local delivery agent will call you directly to schedule an appointment that is convenient for you. Delivery times are typically scheduled around a 4 hour window.
Please note that our White Glove Delivery service is available only for the 48 contiguous continental United States. Delivery times may range from 7 to 14 business days for in stock items. Remote areas may take up to 4 weeks for delivery. We're sorry, but White Glove Delivery service is not available for Alaska, Hawaii, Canada or overseas orders.
Once you place an order for a White Glove item, you have a 3 day grace period to change or cancel your order. Please note that no refunds will be issued after this 3 day grace period.
On the 3rd day after your order is placed you will be notified by e-mail that your order is going to be processed. This is your last chance to change, modify or cancel your order. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3 day grace period.
Because no returns are possible on White Glove Delivery items, always pre-measure the space where the item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items will fit into your home. If you have any questions, please call us; a sale representative will be happy to assist you in your buying process.
If you need to make changes to an order or wish to cancel it before the 3 day grace period expires, contact us at 1-888-235-8075, or e-mail us at CustomerService@55DowningStreet.com. 55 DOWNING STREET customer service hours are Monday thru Friday 8:00 am - 4:30 pm, Pacific Time. Please note that no changes, cancellations, or refunds will be allowed on White Glove orders after the 3-day grace period has expired.
Both 55 DOWNING STREET and our vendors make every effort to pack items so that they will arrive at your door safely. However, despite our best efforts, sometimes damage does occur.
Please thoroughly inspect your White Glove item with the delivery personnel at time of delivery. In the event that damage has occurred in transit, or if you discover defects in the manufacture of the product, please contact us immediately at 1-888-235-8075, or e-mail us at CustomerService@55DowningStreet.com.
A customer service representative will handle your issue. When applicable, replacement parts will be issued to repair the damaged item. If the item is severely damaged and cannot be repaired, a new item will be provided for you.
Upon delivery, you should thoroughly inspect your White Glove item with the delivery personnel. If the product is without defect, you will be asked to sign a Proof of Delivery receipt that states you have inspected your product and found it to be in good condition.
In-Home Delivery Policy
Our In-Home Delivery service is a special service for the home delivery of our oversized furniture, special order furniture, and other related product. Not all furniture items on our website ship via In-Home Delivery; items that do will be indicated on the product page.
In-Home Delivery covers delivery of product into your home or office building and room of choice, carrying an item up one flight of stairs, unpacking the product, inspection of product, and the removal of any packing material.
Please note that no assembly is included with this type of delivery service. In-Home Delivery does not include product assembly or construction, or the moving or removal of any existing furniture; please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up of re-installation of any electrical equipment or home electronics.
Your In-Home Delivery item will be handled by a local delivery agent who will unpack and thoroughly inspect your product before home delivery to make sure it is in good condition. Following inspection, the local delivery agent will call you directly to schedule an appointment that is convenient for you. Delivery times are typically scheduled around a 4 hour window.
Please note that our In-Home Delivery service is available only for the 48 contiguous continental United States, Alaska and Hawaii. Delivery times may range from 5 to 10 business days for in-stock items. There is no additional charge for delivery to remote areas or for New York, Alaska or Hawaii. We're sorry, but In-Home Delivery service is not available for Canada or overseas orders.
Once you place an order for an In-Home Delivery item, you have a 3 day grace period to change or cancel your order. Please note that no refunds will be issued after this 3 day grace period.
On the 3rd day after your order is placed you will be notified by e-mail that your order is going to be processed. This is your last chance to change, modify or cancel your order. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3 day grace period.
Because no returns are possible, always pre-measure the space where the item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items will fit into your home. If you have any questions, please call us; a sale representative will be happy to assist you in your buying process.
If you need to make changes to an order or wish to cancel it before the 3 day grace period expires, contact us at 1-888-235-8075, or e-mail us at CustomerService@55DowningStreet.com. 55 DOWNING STREET customer service hours are Monday thru Friday 8:00 am - 4:30 pm, Pacific Time. Please note that no changes, cancellations, or refunds will be allowed on In-Home Delivery orders after the 3-day grace period has expired.
Both 55DOWNING STREET and our vendors make every effort to pack items so that they will arrive at your door safely. However, despite our best efforts, sometimes damage does occur.
Please thoroughly inspect your In-Home Delivery item with the delivery personnel at time of delivery. In the event that damage has occurred in transit, or if you discover defects in the manufacture of the product, please contact us immediately at 1-888-235-8075, or e-mail us at CustomerService@55DowningStreet.com.
A customer service representative will handle your issue. When applicable, replacement parts will be issued to repair the damaged item. If the item is severely damaged and cannot be repaired, a new item will be provided for you.
Upon delivery, you should thoroughly inspect your In-Home Delivery item with the delivery personnel. If the product is without defect, you will be asked to sign a Proof of Delivery receipt that states you have inspected your product and found it to be in good condition.
Sales Tax
Applicable sales tax will be added to your order for shipments to residents of Arizona, California, Colorado, Nevada, Texas and Washington.
Cancellations and Changes
If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at 1-888-235-8075.
Please note that most items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.
Cancellations are not guaranteed until you receive an e-mail confirming cancellation.
Damaged Merchandise
We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.
If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Call Customer Service at 1-888-235-8075.
Tracking Your Order
Use our Check Your Order Status page to track the status of your order.
Enter the order number that was sent in your order confirmation e-mail and click the search button to view your information. Please note that oversized and heavy items must be sent by a freight shipping company. Please allow twenty-four business day hours from the time your order was submitted for the status to begin updating.
You can also track your order via the carrier's shipping tracking system. Your shipping confirmation e-mail will contain a shipping tracking number for your use. Again, please note that it may take up to twenty-four hours from the time an item is shipped to the time information is available for viewing on the carrier's website.
If you have any questions please call us at 1-888-235-8075.
Our 120% Price Protection Policy
Shop With Confidence - Our 120% Price Protection Policy
Find it for less after you buy? Don't worry! We will match the lower price 100%, plus give you 20% of the difference!
How it works:
- The lower price must be advertised within 60 days of your purchase
- We match the lower price
- We give you an additional discount of 20% of the price difference
- No hassles, no worries!
- We want you to shop 55 Downing Street with the confidence that we offer the best prices anywhere!
120% Price Protection Policy Terms and Conditions
If within 60 days of your purchase at 55 Downing Street, you find the identical product advertised for less by one of our competitors, we will match that price, and refund to you 20% of the price difference.
The 120% Price Protection Guarantee cannot be used in conjunction with any other coupon, pricing offer, manufacturer rebate, flash sales site pricing, closeout or clearance pricing, bulk quantity items or typographical print errors. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing. Prices listed on BuildersDiscountLighting.com and LampsPlusOpenBox.com are excluded.
Price adjustments are determined by the selling price of the item. Sales tax and shipping will not be included in the calculation. 55 Downing Street and LAMPS PLUS, Inc. reserves the right to determine whether competitors' products and prices reflect a true and fair comparison. We also reserve the right to not sell any product below its cost. The low price guarantee does not include the freight cost of oversized shipments.
Please note that our low price guarantee applies only to the exact same item from the same manufacturer with the same options. Products must be factory firsts. The retailer must also be an authorized dealer of the product represented. The product must be a stock item, available for shipment, and not be on extended back order or production time. The price must be from a published source and/or you must have a written quote from a competitor. 55 Downing Street reserves the right to beat any price and limit quantities. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing. "Same" is defined as an item of the same styling and product SKU, by the same manufacturer. Sorry, no dealers.
Pricing for certain brands with universal pricing policies can only be matched, not beaten by 20% of the difference. The 120% Price Protection Guarantee does not apply to Hubbardton Forge, Schonbek, Holtkoetter, Casablanca, Craftmade, Emerson, Fanimation, Hunter, Matthews Fan Company, Minka Aire, Minka, George Kovacs, Metropolitan, Ambience, Monte Carlo, and Westinghouse brand products. Other restrictions and brand exclusions may apply.
To receive our 120% Price Protection Guarantee, please collect the following information: the URL Web address of the competitor, your name and phone number, your order number, details of the product and the competitor's advertised price.
Use our Contact Us email form to send us this information. We will notify you by email of any price adjustment.
For print advertisements or written price quotes, please mail them to this address:
55 Downing Street Customer Relations
120% Price Protection Guarantee
20250 Plummer Street
Chatsworth, CA 91311
Please allow up to six weeks for refund processing.
Not Getting Your Items?
When trying to estimate when a package will be delivered, you should consider the following:
Credit card approval must be received prior to processing. Ground delivery only occurs during business hours, Monday - Friday excluding holidays.
If you have concerns about your order, please contact Customer Service at 1-888-235-8075.
Your Privacy & Security
We value your privacy and security.
Our Privacy Policy
55 Downing Street ("55 DOWNING STREET" or "we" or "us") has created this privacy policy (this "Privacy Policy") in order to demonstrate its commitment to user, visitor, subscriber, and customer privacy with regard to the 55 Downing Street web site located at 55DowningStreet.com (the "Website"). Privacy on the Website is of great importance to us. Because we gather important information from our users, visitors and customers (collectively "Subscribers" or "you" or "your"), we have established this Privacy Policy as a means to communicate our information gathering and dissemination practices. By accessing the Website, you acknowledge and agree to this Privacy Policy and also agree to the Terms of Use of the Website located here.
You can visit some of the pages on 55 DOWNING STREET without ever telling us who you are, to place orders or view event sales or product we do require users to register or establish an account with us. We may track the Internet domain address from which people visit us and look at this data for user trends and statistics, but individual site visitors remain anonymous, unless, at some point, you tell us who you are.
We use the personal information that you provide about yourself for a number of internal purposes, such as confirming your order and maintaining a record of your online product purchases. In addition, we may use your personal information to contact you if we have trouble processing your order.
We also may combine the information you give us online, including personal information about you and your order. We use that combined information to enhance and personalize your online shopping experience with us, to communicate with you both on and offline about our products and events that may be of interest to you.
We do not sell, share or rent e-mail addresses to any third parties. Furthermore, we do not share the credit card information you provide to us with anyone other than your credit card provider. However, other information about you may be combined with publicly available information, as well as information we receive from reputable companies we have selected to analyze the data we collect.
We do reserve the right to disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, 55 DOWNING STREET, or to others. We may also disclose personal information when we believe the law requires it.
Marketing Partnerships
We maintain relationships with select business partners whom we have deemed to be trustworthy and responsible and whose privacy policies are aligned with ours. We may share or cross-reference data, including personal information (name, street address and transactional information), about you and your order with our business partners, allowing them to contact you regarding products and/or services that may be of interest to you. We may also share your personal information with any of our subsidiaries, including our flash sales website.
In addition, when we join with another company to offer or provide services, products, sweepstakes, contests, or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.
If you prefer that we do not share your name and address with other marketers, please email us at customerservice@55DowningStreet.com
Your California Privacy Rights
55 DOWNING STREET complies with Section 1798.83 of the California Civil Code – the 'Shine the Light Law'.
Under Section 1798.83 of the California Civil Code, residents of California that have an established business relationship with 55 DOWNING STREET and that have provided certain personal information to 55 DOWNING STREET ("California Consumer") have the right to request certain information from 55 DOWNING STREET. California Consumers may request that 55 DOWNING STREET disclose (i) the types of personal information shared with third parties for those third parties' direct marketing purposes, if any and (ii) the identity of any such third party with whom 55 DOWNING STREET has shared personal information, if any, during the previous calendar year.
California Consumers may make one such request each year.
To submit a request for information, please email 55 DOWNING STREET at customerservice@55DowningStreet.com. Please include "Request for California Privacy Information" in the subject line and in the body of your e-mail. 55 DOWNING STREET will respond with the requested information, if any, to the email.
Contests and Promotions
When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.
Product Reviews
When you rate a product review on our site, the information you provide is collected for us by a third party vendor. Customer product ratings are reviewed both by our third party vendor and by 55 DOWNING STREET. Any personal information collected in the product review process, including e-mail addresses, is covered by our 55 DOWNING STREET privacy policy as outlined here and by our Terms of Use policy.
Privacy and E-Mail Referrals
The above rules and code of conduct applies to e-mails that you provide us in the course of using one of our "e-mail to a friend" utilities or "refer a friend" promotions. We will send the requested information to the specified third party, who then has the option of not receiving further communications from us.
Security
At 55 DOWNING STREET, we understand your concerns about security and privacy. We protect the sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) software, which encrypts the information you share with us. This process makes it statistically much safer to shop with us than to use your card in a restaurant or store. This encryption applies to users viewing our site using Microsoft Internet Explorer 3.0 or higher, Netscape Navigator 2.0 or higher, or America Online 3.0 or higher.
Fraudulent Charge Protection
55 DOWNING STREET offers a "Safe Shopping Guarantee." If a third party obtains your personal information from a purchase made with 55 DOWNING STREET and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold you liable for up to $50 of fraudulent charges. If your bank holds you liable for any portion of the $50, 55 DOWNING STREET will cover up to the entire $50.
55 DOWNING STREET will cover this liability if the unauthorized use resulted through no fault of yours from a purchase made on the 55 DOWNING STREET secure server. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.
Cookies
Like many other online retailers, 55 DOWNING STREET uses a technology called "cookies". A cookie is a small bit of data that is sent to your browser and stored on your computer's hard drive that we use to help us retrieve data you may have stored with us. The "Help" portion on the toolbar of most browsers will tell you how to delete your computer's cookies or how to prevent your browser from accepting new cookies. However, cookies allow you to take full advantage of the 55 DOWNING STREET website, and we recommend that you leave the feature turned on.
55 DOWNING STREET may occasionally use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous and is not relatable to you. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our advertising service providers. However, 55 DOWNING STREET respects your privacy and your right to choose whether to be included in such services. If you would like more information or would like to learn about your ability to unsubscribe of this type of practice, please visit the Network Advertising Initiative by clicking here. If you choose to unsubscribe, an "unsubscribe cookie" will be placed on your computer. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return to the link above to re-select your preferences.
Unsubscribing From Our E-mail List
If you've joined our e-mail list, you may unsubscribe of it at any time. Please visit the 55 DOWNING STREET E-Mail page and follow the on-screen directions, or you may call 1-888-235-8075. Unsubscribe instructions are also included with each piece of 55 DOWNING STREET e-mail. If you unsubscribe, your address will be removed from our mailing list within 48 hours and you will receive no mailings from us in the future.
If you choose to remove your e-mail address from our mailing list, 55 DOWNING STREET, in compliance with the CAN-SPAM legislation, may occasionally supply a list of removed e-mail addresses to our advertising partners. This is done to ensure that those e-mail addresses do not receive new advertising offers from us through our advertising partners.
Unsubscribing From Marketing Partnerships
If you prefer that we do not share your name and address with other marketers, please email us at customerservice@55DowningStreet.com.
Protecting Children
We take special care to protect the safety and privacy of children. Our site is for general audiences and we do not permit children under the age of 18 to purchase products. If you are under 18 you may purchase from 55DowningStreet.com only with the involvement of a parent or guardian. However, 55 DOWNING STREET does not wish to collect any personal information (or any information at all) from any persons under 13 years old. If you are under 13 years old, you may not use the Website.
Links to Third Party Sites
The 55DowningStreet.com site may contain links or frames to other web sites owned and operated by different companies over which we have no control. Privacy policies on these sites may be different from our own. We advise you to read the posted privacy policy of these sites before divulging any personal information.
Policy Changes
If we decide to change our policy in whole or in part, we will inform you by posting a notice on our web site. The new policy will apply to all current and past users of our web site and will replace any prior policies. This policy was posted in March of 2012.
Additional Information
This Policy is part of the Terms of Use of the Website and any use of the Website is governed by those Terms of Use. Questions regarding this Policy or the practices of the Website should be directed to 55 DOWNING STREET Administrator by emailing us or by certified mail addressed to the following: 55 Downing Street Customer Relations, 20250 Plummer Street, Chatsworth, CA 91311.