Your Privacy and Security

We value your privacy and security.

Our Privacy Policy

55 Downing Street ("55 DOWNING STREET" or "we" or "us") has created this privacy policy (this "Privacy Policy") in order to demonstrate its commitment to user, visitor, subscriber, and customer privacy with regard to the 55 Downing Street web site located at 55DowningStreet.com (the "Website"). Privacy on the Website is of great importance to us. Because we gather important information from our users, visitors and customers (collectively "Subscribers" or "you" or "your"), we have established this Privacy Policy as a means to communicate our information gathering and dissemination practices. By accessing the Website, you acknowledge and agree to this Privacy Policy and also agree to the Terms of Use of the Website located here.

You can visit some of the pages on 55 DOWNING STREET without ever telling us who you are, to place orders or view event sales or product we do require users to register or establish an account with us. We may track the Internet domain address from which people visit us and look at this data for user trends and statistics, but individual site visitors remain anonymous, unless, at some point, you tell us who you are.

We use the personal information that you provide about yourself for a number of internal purposes, such as confirming your order and maintaining a record of your online product purchases. In addition, we may use your personal information to contact you if we have trouble processing your order.

We also may combine the information you give us online, including personal information about you and your order. We use that combined information to enhance and personalize your online shopping experience with us, to communicate with you both on and offline about our products and events that may be of interest to you.

We do not sell, share or rent e-mail addresses to any third parties. Furthermore, we do not share the credit card information you provide to us with anyone other than your credit card provider. However, other information about you may be combined with publicly available information, as well as information we receive from reputable companies we have selected to analyze the data we collect.

We do reserve the right to disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, 55 DOWNING STREET, or to others. We may also disclose personal information when we believe the law requires it.

Marketing Partnerships

We maintain relationships with select business partners whom we have deemed to be trustworthy and responsible and whose privacy policies are aligned with ours. We may share or cross-reference data, including personal information (name, street address and transactional information), about you and your order with our business partners, allowing them to contact you regarding products and/or services that may be of interest to you. We may also share your personal information with any of our subsidiaries, including our flash sales website.

In addition, when we join with another company to offer or provide services, products, sweepstakes, contests, or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.

If you prefer that we do not share your name and address with other marketers, please email us at customerservice@55DowningStreet.com

Your California Privacy Rights

55 DOWNING STREET complies with Section 1798.83 of the California Civil Code – the 'Shine the Light Law'.

Under Section 1798.83 of the California Civil Code, residents of California that have an established business relationship with 55 DOWNING STREET and that have provided certain personal information to 55 DOWNING STREET ("California Consumer") have the right to request certain information from 55 DOWNING STREET. California Consumers may request that 55 DOWNING STREET disclose (i) the types of personal information shared with third parties for those third parties' direct marketing purposes, if any and (ii) the identity of any such third party with whom 55 DOWNING STREET has shared personal information, if any, during the previous calendar year.

California Consumers may make one such request each year.

To submit a request for information, please email 55 DOWNING STREET at customerservice@55DowningStreet.com. Please include "Request for California Privacy Information" in the subject line and in the body of your e-mail. 55 DOWNING STREET will respond with the requested information, if any, to the email.

Contests and Promotions

When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.

Product Reviews

When you rate a product review on our site, the information you provide is collected for us by a third party vendor. Customer product ratings are reviewed both by our third party vendor and by 55 DOWNING STREET. Any personal information collected in the product review process, including e-mail addresses, is covered by our 55 DOWNING STREET privacy policy as outlined here and by our Terms of Use policy.

Privacy and E-Mail Referrals

The above rules and code of conduct applies to e-mails that you provide us in the course of using one of our "e-mail to a friend" utilities or "refer a friend" promotions. We will send the requested information to the specified third party, who then has the option of not receiving further communications from us.

Security

At 55 DOWNING STREET, we understand your concerns about security and privacy. We protect the sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) software, which encrypts the information you share with us. This process makes it statistically much safer to shop with us than to use your card in a restaurant or store. This encryption applies to users viewing our site using Microsoft Internet Explorer 3.0 or higher, Netscape Navigator 2.0 or higher, or America Online 3.0 or higher.

Fraudulent Charge Protection

55 DOWNING STREET offers a "Safe Shopping Guarantee." If a third party obtains your personal information from a purchase made with 55 DOWNING STREET and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold you liable for up to $50 of fraudulent charges. If your bank holds you liable for any portion of the $50, 55 DOWNING STREET will cover up to the entire $50.

55 DOWNING STREET will cover this liability if the unauthorized use resulted through no fault of yours from a purchase made on the 55 DOWNING STREET secure server. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.

Cookies

Like many other online retailers, 55 DOWNING STREET uses a technology called "cookies". A cookie is a small bit of data that is sent to your browser and stored on your computer's hard drive that we use to help us retrieve data you may have stored with us. The "Help" portion on the toolbar of most browsers will tell you how to delete your computer's cookies or how to prevent your browser from accepting new cookies. However, cookies allow you to take full advantage of the 55 DOWNING STREET website, and we recommend that you leave the feature turned on.

55 DOWNING STREET may occasionally use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous and is not relatable to you. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our advertising service providers. However, 55 DOWNING STREET respects your privacy and your right to choose whether to be included in such services. If you would like more information or would like to learn about your ability to unsubscribe of this type of practice, please visit the Network Advertising Initiative by clicking here. If you choose to unsubscribe, an "unsubscribe cookie" will be placed on your computer. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return to the link above to re-select your preferences.

Unsubscribing From Our E-mail List

If you've joined our e-mail list, you may unsubscribe of it at any time. Please visit the 55 DOWNING STREET E-Mail page and follow the on-screen directions, or you may call 1-888-235-8075. Unsubscribe instructions are also included with each piece of 55 DOWNING STREET e-mail. If you unsubscribe, your address will be removed from our mailing list within 48 hours and you will receive no mailings from us in the future.

If you choose to remove your e-mail address from our mailing list, 55 DOWNING STREET, in compliance with the CAN-SPAM legislation, may occasionally supply a list of removed e-mail addresses to our advertising partners. This is done to ensure that those e-mail addresses do not receive new advertising offers from us through our advertising partners.

Unsubscribing From Marketing Partnerships

If you prefer that we do not share your name and address with other marketers, please email us at customerservice@55DowningStreet.com.

Protecting Children

We take special care to protect the safety and privacy of children. Our site is for general audiences and we do not permit children under the age of 18 to purchase products. If you are under 18 you may purchase from 55DowningStreet.com only with the involvement of a parent or guardian. However, 55 DOWNING STREET does not wish to collect any personal information (or any information at all) from any persons under 13 years old. If you are under 13 years old, you may not use the Website.

Links to Third Party Sites

The LampsPlus.com site may contain links or frames to other web sites owned and operated by different companies over which we have no control. Privacy policies on these sites may be different from our own. We advise you to read the posted privacy policy of these sites before divulging any personal information.

Policy Changes

If we decide to change our policy in whole or in part, we will inform you by posting a notice on our web site. The new policy will apply to all current and past users of our web site and will replace any prior policies. This policy was posted in March of 2012.

Additional Information

This Policy is part of the Terms of Use of the Website and any use of the Website is governed by those Terms of Use. Questions regarding this Policy or the practices of the Website should be directed to 55 DOWNING STREET Administrator by emailing us or by certified mail addressed to the following: 55 Downing Street Customer Relations, 20250 Plummer Street, Chatsworth, CA 91311.

Your Satisfaction is Guaranteed!

We stand behind the products we sell. If for any reason you are not satisfied with a purchase you may return a product within 60 days of receiving it. Absolutely no returns will be made after 60 days. Please inspect all products upon receipt. To return a purchase, please follow the directions below. Our Customer Service number is 1-888-235-8075.

Returns

You may return any online purchase to us within 60 days of receiving it.

Pending inspection, a refund will be issued to you for the value of the item including taxes. All shipping charges on returns are non-refundable. For freight returns a $99 pick-up fee will be deducted from your return once the credit is processed.

To ensure that your return is processed accurately and promptly, please call us first at 1-888-235-8075.

A customer service associate will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us.

*Please note that returns made without a Return Merchandise Authorization will not be accepted.

Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via Fed Ex, UPS or USPS and obtain a tracking number.

Respond to the order return request e-mail with the shipment date and tracking number. If possible, also include a copy of your e-mailed invoice in your return box.

Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase. All shipping charges on purchases and returns are non refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $50 fee.

If you have misplaced the Return form included with your order, you may print one from our PDF Form. This file requires the Adobe Acrobat Reader.

White Glove Orders

For items requiring special White Glove Delivery, no returns or refunds are possible once the 3 day grace period is over and your order has been processed.

Please note that once you place an order for a White Glove item, you have a 3 day grace period to change or cancel your order. No refunds will be issued after this 3 day grace period.

On the 3rd day after your order is placed you will be notified by e-mail that your order will be processed. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3 day grace period.

Because no returns are possible on White Glove Delivery items, always pre-measure the space where the item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items will fit into your home. If you have any questions, please call us at 1-888-235-8075; a sale representative will be happy to assist you in your buying process.

International Customers

Please note that all sales on international orders are final. We do not accept returns on sales made to international addresses with the exception of Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.

Return Policy